Do you need help placing an order or have questions regarding service?
partners with Waynick Book Group and Cool Springs Press to process and fill orders. Orders may be placed online 24 hours a day, seven days a week.
For assistance, please contact us:
Email: service@waynickbookgroup.com
Telephone: 615-277-5555
General Policies
Methods of Payment
We accept Master Card, Visa, Discover. If you like to pay by check or money order, please contact us to make arrangements.
Sales Tax
Tennessee sales tax will be applied to all orders delivered within Tennessee according to Tennessee sales tax law.
Shipping
We make every effort to ship your order as quickly as possible. We will ship most of our in-stock merchandise within 48 hours of receiving your order.
Shipping and handling charges will be $4.00 for your first book and $2.00 for each additional book. Shipping and handling charges are based on the total number of books shipped to each delivery address. Ground service takes 5-10 business days. We cannot ship to a PO Box.
Express Delivery
Please contact us for express shipping rates.
International Orders
Please contact us for international shipping rates. Canadian and international orders should be paid in U.S. funds.
General Returns Policy
You may return new, unopened items sold and fulfilled by or Waynick Book Group within 30 days of delivery for a full refund. Items should be returned in their original product packaging. We'll pay the return shipping costs if the return is a result of our error. Please contact us for return instructions.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.
Your Privacy
Your privacy is very important to us. We strive to keep your personal information confidential. Your understanding of our Customer Privacy Policy will assist us in providing you with an exceptional customer experience.